Outsourcing Solutions
As an element of our comprehensive solution portfolio, Abacus Service Corporation offers outsourced contingent workforce solutions in the form of application development, engineering, call center management, Information Technology projects and recruitment process outsourcing.
Outsourcing Solutions Provided by Abacus:
Abacus Application Development
Abacus can determine your precise application development requirements and provide solutions to meet your business goals. Abacus Outsourcing Solutions can raise productivity, allow for scalability, and can provide cost savings. Abacus Outsourced resources go through the same extensive hiring process as our placement and contract candidates. In combination with being selected as the perfect fit, candidates are carefully screened to ensure protection of your company’s intellectual property.
Types of Application Development offered:
- Website Development and Support
- Software Quality Assurance
- Outsourced Engagement Options
Collaborative Development
With our collaborative development option, our resources act as extension of your company. A interactive environment allows you to manage our chosen professional team. As an extension of our collaborative services, a personal recruiter is assigned recruiter to work with you to choose the candidates for your project. Additionally, a supervisor is provided for direct team oversight. This method is effective for extending your workforce, affording you input and control at all points in development.
Full Cycle Development
Abacus resources work with your team to take conceptual ideas and develop fully functional applications.
Stages of Full Cycle Development:
- Functional Requirements - Determined in a collaborative planning session.
- Prototype Design - The transformation of your detailed requirements into a design to deliver full functionality.
- Development - Integrating the prototype into a real working system environment.
- System Integration and Quality Assurance - Complete integration into your working environment with quality control monitoring.
- Implementation - Complete realization of system integration and functionality achievement.
- Operational oversight - Ensuring complete management instructional oversight.
Abacus Engineering Outsourcing
Abacus Engineering solutions allow companies to focus on their core competencies allowing greater efficiencies in workforce flexibility and management. Our outsourced solutions allow companies to undertake a lower risk in capital investment while utilizing experienced, high level, qualified personnel. Abacus outsourced engineering solutions can improve cost, obtain superior quality, reduced time to market, and improved a return on investment. Abacus executes outsourced engineering services for a variety of industries including: Aerospace, Government, Life Sciences, and Industrial Processes.
Examples of engineering outsourcing projects:
- 3D CAD, CAM, CAE
- Architectural drawings including 3D Walkthroughs, structural drafting,
- Building and System layout including Mechanical, Electrical, HVAC and other systems
- Drafting and detailing
- 3D modeling
- Production drawings
- Solutions formed with AutoCAD, SolidWorks, SolidEdge, CATIA, Unigraphics, Inventor
- Design, Mechanical & Manufacturing Engineering
- Process Engineering
- Plant Automation
- Electrical & Electronics Engineering
- Advanced Simulations, Prototyping, Styling & Testing
- Embedded Design & Development Engineering
- Legacy System Continuation
- Compliance Testing
Call Center Management
Abacus offers call center management throughout the United States. The call centers we manage have been used for client service centers, help desk representatives, and dispatch centers. The Abacus call center team upholds service expectations, ensures smooth transitions, improves the talent acquisition process, and delivers substantial savings.
Our call center management team acts as extension of your internal team. We take your processes, your IT, with our effective people and in turn make an effective service delivery. Call Centers are powerful channels of service delivery, and we understand the service delivery process must meet or exceed a client's expectation in every interaction.
As part of our call center management procedures, Abacus has a documented transition process. Abacus ensures successful transitions by taking the following steps:
- Grandfathering all policies of the incumbent supplier including vacation and holiday time
- Contacting the insurance company through which the employee base has their benefits and attempting to utilize the same plan to ensure continuance of service and cost
- Hiring Abacus onsite representatives
- Holding multiple onsite transition meetings with the employee base to go over all transition details including collection of paperwork
- A team to audit all payroll information including rates, addresses, and direct deposit information to ensure all employees are being paid correctly
The Abacus team has developed a talent acquisition process which includes recruiting, retention, and recognition. The recruiting program concentrates on hiring call center representatives with the necessary traits for call center work. We focus on finding team players that are capable of working in a fast-paced environment. Ideal call center employees have a friendly personality, strong listening skills, and have the ability to multi task. Call center employees need to have basic computer knowledge, data entry skills, and certifications for help desk positions. The Abacus talent acquisition process improves hiring cycle time, hiring satisfaction, and improves employee retention.
Abacus call center management has proven to meet client expectations while delivering substantial savings. An Abacus client has saved $1.1 million dollars over a 3-year period since transitioning to our call center management program.
Recruitment Process Outsourcing
Abacus offers Recruitment Process Outsourcing (RPO) as an outsourcing option. RPO utilizes the same processes Abacus uses with our standardized recruiting, but removes all internal recruiting functions. With RPO, Abacus no longer acts as a partner to your program; we are your recruiting program.
Abacus RPO solutions can be tailored to meet the needs of your organization. If your organization is in a hiring upswing, Abacus provides the flexibility to increase our presence for you. Internal recruiting functions are no longer a fixed cost, they scale to organizational needs.
Abacus RPO can reduce hiring costs, reduce time to hire, streamline recruiting functions, provide scalability, and improve hiring results. Abacus full service recruitment processes turn job requests into a measurable product.
